Privacy Policy

Last Updated: September 4, 2025

1. Introduction

Signal Forward LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, company name
• Business Information: Company stage, analytics challenges, project requirements
• Communication Data: Messages you send through our contact form or email

Automatically Collected Information

• Analytics Data: Via Google Analytics (anonymized IP addresses)
• Technical Data: Browser type, device type, access times
• Bot Protection: Cloudflare Turnstile verification tokens

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide requested services
• Send proposals and project-related communications
• Improve our website and services
• Protect against spam and abuse
• Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Service Providers: AWS (hosting), Google Analytics (analytics), Cloudflare (security)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure hosting on AWS infrastructure
• Access controls and authentication
• Regular security updates and monitoring

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

7. Cookies

We use essential cookies and analytics cookies:

• Google Analytics: To understand website usage (you can opt-out via browser settings)
• Cloudflare: For security and performance

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

10. International Data Transfers

Your data may be transferred to and processed in the United States where our servers are located.

11. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

13. Contact Us

For privacy-related questions or to exercise your rights:

Signal Forward LLC
Nashville, TN
Email: privacy@signalforward.ai
Website: www.signalforward.ai