Terms of Service

Last Updated: September 4, 2025

1. Agreement to Terms

By accessing or using the services of Signal Forward LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

2. Services Description

Signal Forward provides:

• Advisory services (fractional leadership, strategic consulting)
• Delivery services (analytics operations, transformation programs)
• AI governance and compliance services
• Data strategy and implementation guidance

Services are provided pursuant to separate written agreements or statements of work.

3. Use of Website

Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or viruses
• Attempt unauthorized access to our systems
• Interfere with the proper functioning of the website

4. Intellectual Property

Our Content

All content on this website, including text, graphics, logos, and software, is the property of Signal Forward LLC and is protected by copyright and other intellectual property laws.

Your Content

You retain ownership of any content you provide to us. By submitting content, you grant us a license to use it for the purpose of providing our services.

Client Work Product

Unless otherwise agreed in writing, work product created for clients remains the property of the client upon payment in full.

5. Confidentiality

We maintain strict confidentiality regarding client information and expect the same from our clients regarding our proprietary methods and information.

6. Professional Services

Engagement Terms

Specific terms for professional services are governed by separate agreements, which may include:

• Scope of work
• Deliverables and timelines
• Payment terms
• Termination provisions

No Guarantee of Results

While we strive for excellence, we cannot guarantee specific business outcomes from our consulting services.

7. Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Invoices are due within 30 days
• Late payments may incur interest
• We reserve the right to suspend services for non-payment

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our liability is limited to the fees paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for lost profits or business opportunities

9. Indemnification

You agree to indemnify and hold harmless Signal Forward LLC from any claims arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights

10. Warranties and Disclaimers

Our website and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information

11. HIPAA Compliance

If our services involve protected health information (PHI), a separate Business Associate Agreement (BAA) will be executed to ensure HIPAA compliance.

12. Termination

We may terminate or suspend access to our website immediately, without prior notice, for any breach of these Terms.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Davidson County, Tennessee.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with any separate service agreements, constitute the entire agreement between you and Signal Forward LLC.

16. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website.

17. Contact Information

For questions about these Terms:

Signal Forward LLC
Nashville, TN
Email: legal@signalforward.ai
Website: www.signalforward.ai

18. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.